This is a working draft written to accurately describe what Agentic AI actually collects and connects to. It is a starting point, not legal advice — have it reviewed by a qualified lawyer for your jurisdiction before relying on it, especially if you serve customers outside India.
1. Who we are
Agentic AI ("we," "us," "our") provides an AI-powered business operating system for small and medium business owners, including AI agent assistance, WhatsApp messaging, CRM, advertising management, and website publishing tools.
2. Information we collect
We collect information you provide directly, and information generated by your use of the platform:
- Account information: name, email address, password (stored securely, never in plain text), and role within your organization.
- Business information: your business name, type, industry, location, and any documents or knowledge base files you upload to train your AI agents.
- Customer and lead data: names, phone numbers, emails, and conversation history for people you manage in the CRM, including leads imported from Meta Ads or spreadsheets you upload.
- WhatsApp messages: content of messages sent and received through your connected WhatsApp Business account, used to power live chat, AI replies, and campaign features.
- Connected account data: when you connect Google Calendar, Meta (WhatsApp/Ads), Zoom, or other third-party services, we store the access credentials needed to act on your behalf (e.g., create calendar events, send messages, manage ad campaigns) — never your third-party account password.
- Usage data: how you interact with the platform, which features you use, and AI request volume, used for reliability and to enforce fair-use limits.
3. How we use your information
- To operate your AI agents and carry out the tasks you assign them
- To send and receive WhatsApp messages on your behalf, when you connect WhatsApp
- To create, manage, and report on advertising campaigns you launch through the platform
- To sync calendar events and generate meeting links, when you connect Google Calendar, Zoom, or Calendly
- To generate reports, documents, and creative assets you request
- To maintain, secure, and improve the platform
4. Third-party services we connect to
Depending on which features you use, your data may be processed by:
- Anthropic (Claude) and/or OpenAI — to power AI agent responses. Your prompts and relevant business context are sent to whichever provider your account uses.
- Meta Platforms — for WhatsApp Business messaging, Meta Ads, and Meta Lead Ads, when connected.
- Google — for Google Calendar sync, when connected.
- Zoom and Calendly — for meeting scheduling, when connected.
- Image/video generation providers (such as OpenAI, Stability AI, or fal.ai) — when you generate creative assets.
- Our hosting and database infrastructure — to store and process your data securely.
We do not sell your personal information to third parties.
5. How we protect your data
Sensitive credentials — including WhatsApp access tokens, advertising account tokens, and connected-account keys — are encrypted at rest using AES-256 encryption before being stored. Access to your account data is restricted to your organization's users and administrators you've authorized.
6. Your rights
You can access, correct, export, or delete your data at any time through the platform, or by contacting us. If you disconnect a third-party service (like WhatsApp or Google Calendar), we stop using that connection and you may request deletion of the associated stored credentials.
7. Data retention
We retain your data for as long as your account is active. If you close your account, we delete or anonymize your data within a reasonable period, except where we're required to retain it for legal or accounting purposes.
8. Children's privacy
Agentic AI is a business tool and is not directed at, or intended for use by, anyone under 18.
9. Changes to this policy
We may update this policy from time to time. We'll update the "Last updated" date above when we do, and notify account administrators of material changes.
10. Contact us
Questions about this policy or your data can be sent to hello@thewakar.com.